SEVN-X / Incident support

We got you.

Calm in chaos. Clear on what comes next. Connect with an incident coach and take it one step at a time.

While you connect

Four steps to preserve your options.

You do not need every answer before reaching out. Start with what you know.

Isolate affected hosts.

Disconnect affected hosts from the network to limit further spread while preserving forensic data.

Avoid powering them off. Shutting down destroys volatile memory and active forensic evidence.

Pause use of compromised systems.

Restrict further use until responders can validate that systems are safe to operate.

Avoid continuing normal work on them. Continued use can allow more data theft, malware deployment, or privilege escalation.

Coordinate threat actor contact.

Engage trained negotiators through your incident response team.

Avoid contacting attackers directly. Tactics vary by group; the wrong opening move can lead to adverse reactions.

Preserve evidence before cleanup.

Speak with a breach coach before remediation. Coordinate how evidence is collected and retained.

Avoid starting cleanup on your own. Premature remediation can destroy evidence needed for insurance, legal review, and root cause analysis.

Already working with a response team? Coordinate these steps with your incident lead so actions remain consistent with your response plan.

A clear path forward

One conversation at a time.

01 / Connect with an incident coach

Share what you have observed and how to reach you. After submitting, you will have the option to schedule a conversation with an advisor.

02 / Establish priorities together

Work with your coach to clarify what is known, identify affected operations, and coordinate the next response steps.

03 / Bring in the right specialists

Your response can draw on incident command, certified forensic analysts, remediation specialists, trained threat actor negotiators, breach coaches, and a 24/7 security operations center.

Resources at your side

The right people, working together.

Incident response command
Certified forensic analysts
Remediation specialists
24/7 security monitoring
Breach coaches
Threat actor negotiators

Start here

Contact an incident coach.

Tell us how to reach you and what you know so far. Choose whether we may contact you after hours.

If the form does not load, call +1 (484) 989-0911 for immediate help.

Keep this initial note brief. Do not include passwords, access keys, or sensitive evidence. Your coach can coordinate an appropriate way to share incident details.